Terms and Conditions
General Terms
These terms and conditions govern the use of services provided by Slotmaster Casino. By creating an account and accessing the platform, users agree to comply with all stated terms. Players should review these conditions thoroughly before engaging in any gaming activity.
The casino reserves the right to modify these terms with appropriate notice to active account holders. Continued use of services following such modifications constitutes acceptance of updated conditions.
Account Requirements
Eligibility Criteria
Players must meet specific criteria to create and maintain accounts:
- Minimum age of 18 years
- Residence in jurisdictions where online gaming is legally permitted
- Provision of accurate personal information during registration
- Single account per individual household
The casino employs verification procedures to confirm player identity and age. Submission of fraudulent documentation results in immediate account closure and forfeiture of funds.
Account Security
Account holders bear responsibility for maintaining credential confidentiality. Sharing login details with third parties violates terms and may result in account suspension. Players should notify support immediately upon suspecting unauthorised access.
Financial Terms
Deposits and Withdrawals
Minimum and maximum transaction limits apply according to payment method selection. All deposits must originate from payment sources registered in the account holder’s name. Third-party deposits are prohibited and trigger security reviews.
Withdrawal requests undergo verification processes to ensure account security and regulatory compliance. First-time cashouts require identity documentation including photo identification and proof of address. Processing times vary by payment method as outlined in the banking section.
Currency and Conversion
All transactions process in British Pounds Sterling (£). Players depositing in alternative currencies may incur conversion fees imposed by their financial institutions.
Bonus Terms
Welcome Bonus Conditions
The welcome bonus carries specific wagering requirements that must be satisfied before withdrawal of bonus-derived winnings. Players should review the complete bonus terms displayed during the claim process.
Wagering contributions vary by game type, with slot games typically contributing 100% whilst table games may contribute lower percentages or be excluded entirely. Bonus funds remain segregated from deposited funds until wagering completion.
Promotion Eligibility
Promotional offers target specific player segments based on account status, gaming history, or other criteria. The casino reserves the right to exclude accounts from promotional offers at its discretion, particularly in cases of suspected bonus abuse.
Only one active bonus per account is permitted unless explicitly stated otherwise. Claiming multiple bonuses simultaneously violates terms and may result in forfeiture.
Gameplay Regulations
Fair Gaming
All games operate using certified random number generators ensuring outcome fairness. The casino undergoes regular auditing by independent testing agencies to verify game integrity.
Any attempt to manipulate game outcomes through technical exploits or collusion with other players constitutes serious violation resulting in account termination and potential legal action.
Betting Limits
Maximum bet limits apply during active bonus periods to prevent bonus abuse through irregular betting patterns. Standard limits are clearly displayed within each game interface.
The casino reserves the right to void winnings derived from bets exceeding stated maximum limits during bonus play.
Responsible Gaming
Player Protection Tools
Multiple tools assist players in maintaining control over gaming activity:
- Deposit limits restricting spending over specified periods
- Session time alerts providing activity awareness
- Cool-off periods temporarily suspending account access
- Self-exclusion options for extended breaks
Players can implement these controls through account settings or by contacting customer support. Modifications to self-imposed limits carry mandatory waiting periods before taking effect.
Problem Gambling Support
The casino maintains prominent links to professional support organisations including GamCare and BeGambleAware. These services provide confidential assistance for individuals experiencing gambling-related difficulties.
Account holders can request permanent closure at any time. The casino honours such requests promptly and without attempting to persuade continued play.
Privacy and Data Protection
Personal information collected during registration and subsequent interactions remains confidential and is used solely for account management, payment processing, and regulatory compliance. The casino does not sell or share player data with third-party marketers.
All data storage and transmission employ encryption standards meeting industry security requirements. Players can request copies of stored personal information through written request to customer support.
Dispute Resolution
Complaint Procedures
Players with concerns regarding account handling or game outcomes should first contact customer support through available channels. The casino commits to investigating all legitimate complaints thoroughly and responding within reasonable timeframes.
If internal resolution proves unsatisfactory, players may escalate matters to relevant regulatory authorities overseeing platform licensing.
Jurisdiction
These terms are governed by the laws of the jurisdiction where the casino maintains its operating license. Any legal disputes fall under the jurisdiction of courts in that territory.
Account Closure
The casino reserves the right to close accounts for violations of stated terms, including but not limited to fraudulent activity, bonus abuse, underage gambling attempts, or abusive behaviour toward staff or other players.
Account closures initiated by the casino result in return of deposited funds (minus any fraudulent gains) following investigation completion. Bonus funds and associated winnings are forfeited.
Limitation of Liability
The casino maintains liability for issues directly within its control, such as game malfunctions or processing errors. However, the platform assumes no responsibility for losses arising from internet connectivity issues, player device failures, or circumstances beyond reasonable operational control.
Players engage with gaming services at their own discretion and risk. Gambling inherently involves the possibility of loss, and the casino makes no guarantees regarding outcomes or winning potential.
Contact and Support
Questions regarding these terms or account-specific matters should be directed to customer support through email or live chat channels. The support team provides clarification on any unclear provisions within these conditions.
Regular review of these terms remains advisable as modifications occur periodically to reflect regulatory changes or operational updates.